Search results for " cliente"
showing 10 items of 39 documents
Sul governo Lombardo
2013
La Sicilia deve passare da una economia dipendente e assistita a una autonoma e sostenibile e la regione deve diventare soggetto promotore di sviluppo. Cosa ha fatto il governo Lombardo per perseguire questo scopo?
Evaluation of customer satisfaction with the hospital catering system in the city of Palermo (Italy) [Valutazione della Customer Satisfaction nella “…
2009
Obiettivi: lo scopo dello studio è stato quello di rilevare la ”customer satisfaction” nella ristorazione ospedaliera di pazienti ricoverati in due strutture pubbliche (Azienda Ospedaliera Universitaria Policlinico e Presidio Ospedaliero Asl 6) ed in un Presidio Ospedaliero privato di Palermo, valutandone le differenze anche in relazione alla diversa tipologia di preparazione dei pasti, con “cucina centralizzata”, nel pubblico, ed “in loco”, nel privato. Metodi: l’indagine è stata realizzata con questionario a risposta multipla mediante intervista diretta, somministrato a 207 pazienti, su 227 presenti, che hanno collaborato all’inchiesta. Risultati: Giudizi favorevoli sono stati espressi so…
Oligarchies and Client Systems in Rural communities in the South of the Crown of Aragón (13th to 15th Centuries)
2010
Studies of late medieval Hispanic client systems generally focus on networks of noble power, to the exclusion of the peasantry. This is doubtless in part because the peasantry has traditionally been considered to represent a largely homogenous social group defined in opposition to the feudal nobility, whose members defended common interests. However, the last few years have witnessed a profusion of studies into the rural, or peasant, elites of Western Europe during the late medieval and modern periods, and these highlight not only significant disparities between the economic status of those and that of the remainder of the peasantry, but also their employment of specific power-mechanisms in…
Spectator emotions: Effects on quality, satisfaction, value, and future intentions
2015
There is a great interest from the academic and professional fields to know the performance of sports enterprises from the point of view of the user and the sport spectators. This study analyzes relationships between service quality, perceived value, satisfaction, future intentions, and emotions of spectators of a professional basketball competition. A self-report survey yields data for 493 spectators. After confirming reliability and validity of the data collection measures, an application of structural equation modeling to empirical data tests the model. Results show that (1) service quality predicts spectators' satisfaction and perceived value, and that perceived value and satisfaction a…
«CHI LASCIA LA STRADA VECCHIA PER LA NUOVA, …» PERCHÉ UNA RIFORMA DEI DELITTI DI CORRUZIONE NON DOVREBBE ABBANDONARE IL MODELLO MERCANTILE
2014
User-Generated-Content
2015
User-generated-content, also called user-generated-media, user-created-content, and consumer-generatedcontent, refers to all types of content, like pictures, videos, or posts, created by consumers and delivered through online platforms like social media. User-generated content is gaining momentum as a marketing communication tool in the form of contests (e.g., create-your-own advertisements, branded storytelling, or branded interactive applications). By allowing consumers to become prosumers and creating or co-creating brand messages, advertisers increase consumers´ exposure to and involvement with brand communications, which results in a greater level of brand engagement. This chapter anal…
Antecedentes estratégicos de la capacidad de innovación empresarial y sus efectos en los resultados
2016
La presente tesis doctoral propone un modelo teórico sobre los antecedentes estratégicos que influyen en la capacidad de innovación de la empresa y su relación con los resultados empresariales. El modelo se construye desde una aproximación integradora de teorías y enfoques que une la teoría de recursos y capacidades y su extensión al enfoque de las capacidades dinámicas y el enfoque basado en el conocimiento, el enfoque al marketing, la teoría del aprendizaje organizacional y la Lógica Dominante del Servicio. Tras una aproximación cualitativa, el modelo se contrastó empíricamente con una muestra representativa de 210 empresas de Valencia y su área metropolitana con representación proporcion…
Predicting future intentions of basketball spectators using SEM and fsQCA
2016
This study analyzes relationships among service quality, perceived value, satisfaction, emotions, and future intentions of spectators of a professional basketball competition using a sample of 429 basketball spectators of a premier division in Spain. The results from structural equation modeling support the hypotheses, except for the effect of emotions and match result on future intentions. The results from fuzzy-set qualitative comparative analysis (fsQCA) with the same data set show that none of the variables are necessary conditions for positive future intentions of spectators. However, seven combinations of these variables are sufficient conditions for explaining positive future intenti…
Usurarian contracts. Current jurisprudencial perspective
2018
El objetivo de este trabajo es destacar las novedades presentadas por la Jurisprudencia sobre contratos usurarios celebrados entre las empresas bancarias y sus clientes. La coexistencia de la Ley de Usura con las regulaciones para la protección de los consumidores contra cláusulas abusivas no ha menoscabado la vigencia de ley, pero sus diferencias en cuanto a la declaración de nulidad generan incertidumbre, por lo que sería conveniente una mayor armonización. The objective of this work is to highlight the novelties presented by the Jurisprudence on usurious contracts concluded between banking companies and their clients. The coexistence of the Usury Law with the regulations for the protecti…